We accept the following payment methods:
- American Express
- Shop Pay
- Apple Pay
- Google Pay
- Bank Transfer
Some payment methods are local, so their availability depends on the billing address. At checkout, you will only see the payment methods that are available to you according to the billing address you entered.
Our currency is Euro.
We do not store credit card or other financial information. With the exception of the manual payment methods (Bank Transfer), all other payments - including the optional storage of payment information - are processed by Shopify Payments. . Shopify has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Service Provider Level 1. This is the most rigorous level of certification available in the payments industry. That means you can rest assured that your data is safe and secure.
In addition, our website uses the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. You can tell that SSL is activated when you see a padlock at the top of your browser. If you click on the padlock icon, you can find out more about the SSL digital certificate.
We currently only deliver to European Union countries.
All orders are dispatched from our warehouse in Regensburg (Bavaria), Germany. We ship all orders within the European Union with DHL.
- Germany (including German islands): free shipping for orders from 49€, otherwise 4,90€ (*)
- Other countries in the EU: free shipping for orders from 69€, otherwise 6,90€ (*)
(*) or equivalent amount in local currency. If you have a right of withdrawal with respect to your order and if you make use of this right with respect to a portion of your order, with the consequence that the purchase price of your order after withdrawal is less than the minimum purchase amount stated above for free shipping, we reserve the right to deduct the above shipping charges from the refund amount resulting from the withdrawal.
The applicable shipping charges are determined at checkout before you submit your order.
We aim to dispatch all orders within one business day. In exceptional cases, it can take up to three days. The delivery times given below are in addition to this processing time.
Orders will only be shipped after payment has been confirmed.
- Germany (including German islands): 1-3 days (Mon-Fri)
- Other countries in the EU: 2-6 days (Mon-Fri)
The delivery times are only indicative. Whilst we endeavour to ensure that all orders reach the customer when expected, delivery to a remote location cannot always be guaranteed within the stated time frame. We reserve the right to delay the shipment of any order. Sometimes further security checks are required to verify a payment and this can delay an order. We will notify you by email if there is a delay or an item is out of stock (see also our "GTC").
We use trackable shipping methods and you can check the status of your package. As soon as your package has been handed over to one of our logistics partners, you will receive the tracking number of your order together with the shipping confirmation via email. This is how you can check the status of your delivery online. You can also track the shipment of your order under "Orders" in your account.
Taxes & Duties
VAT is charged on all orders shipped within the EU. The prices shown on the website include VAT.