FAQ

Frequently Asked Questions

You can find detailed and complete information about this on our "Payments & Shipping" page.

All orders are dispatched from our warehouse in Regensburg (Bavaria), Germany. We ship all orders within the European Union with DHL. You can find detailed and complete information about this on our "Payments & Shipping" page.

Yes, it is 100% safe. When you pay online at riomartina.com you can be sure that you are in a safe environment. We do not store credit card details or other financial information. All payments are processed through Shopify Payments, a PCI-certified, encrypted payment system. Riomartina.com also uses the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data that you send to us over the Internet.

At the checkout, during the ordering process. There you will find a field "Discount code" where you can enter your voucher/discount code.

No. You do not need to have a registered riomartina.com account to place an order.

Registering with Rio Martina is quick and easy. Follow these simple steps:

  1. Click on the login icon in the top right corner of your screen or simply go to https://account.riomartina.com
  2. Enter your email in the field provided

We will send you a security code to the email address you provided. Please copy this security code, paste it into the appropriate field on the screen and and you're all set!

You don't have to set a password. Every time you want to log in to your Rio Martina account, the same process will happen - this means that every time you want to log in to your Rio Martina account, you will receive a different security code in your email address.

It's very easy to get in touch with us. Just go to “Contact” and send us a message using the online form provided. You can also contact us by email or post using the contact details on this page.
If you want, you can also send us a private message on our Instagram or Facebook page.

The sizes given on our product pages are EU sizes. We also provide a "Size Chart" which you can view on all product description pages. There is also a link to the "Size Chart" in the footer of our online shop. It can happen that some shoe models have a wide shape, which means that we recommend buying one size smaller than your usual EU size - but don't worry, this will be mentioned in the shoe's product description.

Visit our "Exchanges / Returns & Refunds" page for the detailed and complete information on this.

You didn't find an answer to your question?

Often one or other question can be solved by itself. But we would be happy to advise you if there was no suitable answer for you among the frequently asked questions. Write us.