Frequently Asked Questions

You can find detailed and complete information on our "Payments & Shipping" page.

All orders are shipped from our warehouse in Regensburg (Bavaria), Germany. We ship all orders within the European Union with DHL. On our "Payments & Shipping" page you will find detailed and complete information.

Yes, it is 100% safe. When you pay online at riomartina.com, you can be sure that you are in a secure environment. We do not store any credit card details or other financial information. All payments are processed through Shopify Payments, a PCI-certified, encrypted payment system. Riomartina.com also uses the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet.

At the checkout, during the order process. There you will find a "Discount code" field in which you can enter your voucher/discount code.

No. You do not need to have a registered account with riomartina.com to place an order.

Registering with Rio Martina is quick and easy.

Follow these simple steps:

1. Click on the login icon in the top right corner of your screen (or simply go to https://account.riomartina.com )

2. enter your e-mail in the field provided.

We will send you a security code to the e-mail address you provide. Please copy this security code, paste it into the appropriate field on the screen and you're all set, no need to set a password.

Each time you want to log in to your Rio Martina account, the process will be the same - this means that you will receive a different security code in your e-mail address each time you want to log in to your Rio Martina account.

It is very easy to get in touch with us. There are several options, just use the one you prefer:

  • Just go to "Contact Us" and send us a message using the online form provided.
  • Contact us by email to customer@riomartina.com
  • Send us a private message on our Instagram or Facebook page.

The sizes shown on our product pages are EU sizes. We also provide a size chart, which you can view on all product description pages. A link to the size chart can also be found in the footer of our online store.

It may happen that some shoe models have a wide or narrow shape, which means that we recommend buying one size smaller or larger than your usual EU size - but don't worry, this will be mentioned in the product description of the shoe.

You can find detailed and complete information on our "Exchanges / Returns & Refunds" page.

You did not find an answer to your question?

Often one or two questions can be solved by themselves. However, we will be happy to advise you if there is no suitable answer for you among the frequently asked questions. Please write us.